1. The service
The platform provides coaching class management tools, including attendance, fee tracking and reminders, tests and diagnostics, parent updates, batch and teacher dashboards, and an AI tutor for students. Features available to an institute depend on its plan, described on the pricing page.
2. Accounts
- The person signing up must be authorised to act for the institute.
- The institute is responsible for the staff, teacher and student accounts it creates and for keeping login details secure.
- Information provided at sign up must be accurate and kept up to date.
3. Institute data
The institute owns all data it adds to the platform, including student, parent, attendance, fee, test and doubt records. We use that data only to provide the service, as set out in the Privacy Policy. The institute can export its data at any time.
The institute confirms that it has the right to add the information it enters, including any consent needed from parents or guardians of students under 18.
4. The AI tutor
The AI tutor is a learning aid. It explains concepts and builds practice, but it can make mistakes and is not a substitute for teacher oversight. Teachers remain responsible for instruction and for judgements about a student's progress. Students can escalate doubts to their teacher at any time.
AI tutor usage is subject to the limits of the institute's plan. Limits are applied per student per month.
5. Acceptable use
The platform must not be used to:
- Send messages to parents or students who have not agreed to receive them, or send unrelated promotional content
- Upload content that is unlawful, harmful or infringes someone else's rights
- Attempt to access another institute's data or interfere with the service's security
- Copy, resell or reverse engineer the service
6. Fees and billing
- Fees are based on the plan and the number of active students, as agreed in the institute's quote.
- Invoices are payable by the due date stated on them. Applicable taxes are charged in addition.
- If an institute exceeds its plan's student limit, we will contact it to move to the appropriate plan from the next billing cycle.
- Refunds are handled under the Refund Policy.
7. Availability and support
We work to keep the service available and reliable, and schedule maintenance outside teaching hours where possible. Support levels depend on the plan.
8. Suspension and termination
An institute may close its account at any time. We may suspend or close an account for serious or repeated breach of these terms or for unpaid invoices, after giving notice where reasonable. After closure, the institute has a reasonable period to export its data before it is deleted.
9. Liability
The service is provided with reasonable care and skill. To the extent permitted by law, we are not liable for indirect or consequential losses, and our total liability is limited to the fees paid by the institute in the twelve months before the claim.
10. Changes to these terms
We may update these terms as the service develops. Material changes will be notified to institutes with active accounts by email before they take effect.
11. Governing law
These terms are governed by the laws of India, and courts in India have jurisdiction over any dispute.
12. Contact
Questions about these terms can be sent through the contact page.