Subscriptions
Plans are billed in advance for each billing period, monthly or annually as agreed in the institute's quote. The amount depends on the plan and the number of active students.
Cancelling a subscription
- An institute can cancel at any time by writing to us through the contact page.
- Cancellation takes effect at the end of the current billing period. The account stays fully usable until then.
- The institute can export all of its data before the account closes.
When refunds are given
- First billing period: if an institute cancels within 14 days of its first paid billing period starting, the fee for that period is refunded in full.
- Annual plans: if an annual plan is cancelled after the first 14 days, the unused full months are refunded, minus any discount given for annual billing.
- Billing errors: duplicate charges or charges above the agreed amount are refunded in full once confirmed.
- Extended outages: if the service is unavailable for an extended period due to a fault on our side, a proportionate credit or refund is offered.
When refunds are not given
- Monthly plans after the first 14 days, for the period already started
- Accounts closed for breach of the Terms of Service
- Messaging charges already incurred for SMS or WhatsApp delivery
Changing plans
Moving to a higher plan takes effect immediately, with the difference charged for the rest of the billing period. Moving to a lower plan takes effect from the next billing period.
How refunds are paid
Approved refunds are paid to the original payment method or by bank transfer to the institute's account within 10 working days of approval.
Requesting a refund
Send a request through the contact page using the support option, with the institute name and invoice number. We reply within two working days.